Effective Date: 05/24/2016

TRUSTe Privacy Certification

We self-certify compliance with:

US EU Safe Harbor

Your right to privacy is very important to V.i. Laboratories, Inc. (“V.i. Labs,” “V.i. Laboratories”). We recognize that when you choose to provide us with information about yourself, you trust us to act in a responsible manner. We believe this information should only be used to help us provide you with better service. This Privacy Policy covers our collection, use and disclosure of information we collect through our website: www.vilabs.com, www.trackerbird.com (the “Web Site”) and also in the applicable Code Armor Intelligence license agreement and Trackerbird Software Analytics platform. Our collection, use and disclosure of information collected directly from our Clients through any of our customer support or customer services portals is governed by the license agreement we have and the purpose of providing the service with each Client.

The use of information collected through the publicly accessible portions of our Web Site shall be limited to the purposes set forth below.

The TRUSTe program covers only information that is collected through this website, www.vilabs.com, www.trackerbird.com and service platform (Code Armor Intelligence, Trackerbird Software Analytics) and does not cover information that may be collected through software downloaded from the website.

In order to view our relationship with TRUSTe please visit the validation page visible by clicking on the TRUSTe seal. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact TRUSTe at https://feedback-form.truste.com/watchdog/request

V.i. Labs complies with the U.S. – E.U. Safe Harbor framework and the U.S. – Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union and Switzerland respectively. V.i. Labs has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view V.i. Labs certification, please visit http://export.gov/safeharbor.

Use of Personal Information

We do not share, sell or distribute your personal information with unrelated third parties, except under these circumstances or as otherwise outlined in this privacy policy:

  • Personal information may occasionally be transferred to third parties who act for or on behalf of V.i. Laboratories, for further processing in accordance with the purposes for which the data was originally collected or for purposes to which you have subsequently consented. For example, sometimes we may provide your Personal Information to a third party in order to handle communications on our behalf or to assist us in managing our software compliance or host our website.
  • We may share or transfer the information in our databases to comply with a legal requirement such as to comply with a subpoena, or similar legal or bankruptcy process, for the administration of justice, to protect your vital interests, and to take precautions against legal liability. In the event that V.i. Labs is involved in a corporate sale, merger, reorganization, dissolution or similar event, you will be notified via email and/or a prominent notice on our Web Site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Where appropriate, before disclosing Personal Information to a third party, we contractually require the third party to take adequate precautions to protect that data and we may also disclose your personal information to any other third party with your prior consent.

Collection of Personal Information

When you visit our Web site and access information you remain anonymous. However, when you engage in certain activities on this site, such as requesting product information registering for a live event, V.i. Laboratories may ask you to provide certain information about yourself such as your name, email address, phone number and address. We ask only for data that is adequate, relevant and not excessive for those purposes. When we ask you for personal information, we tell you the purposes for which we will process that data. Some of these purposes include the following:

  • We may contact you occasionally to inform you of new services we will be providing, or special offers, events or articles we think will be of interest to you.
  • In some instances we may provide you with the opportunity to register for webinars co-hosted by select partners with whom we may share the personal information you provide us so they may send you offers which may be of interest to you. If you do not want us to use your personal information for these purposes you may contact us at privacypolicy@vilabs.com.
  • We may send you requested product information and promotional material.
  • We may use your personal information for marketing purposes and market research.
  • We may use your personal information internally to help us improve our products and services and to help resolve any problems.

When you submit personal information to V.i. Laboratories, you understand and agree that V.i. Laboratories and its subsidiaries, affiliates and trusted vendors may transfer, store, and process your customer profile in any of the countries in which V.i. Laboratories and its affiliates maintain offices, including without limitation, the United States.

In the event that V.i. Laboratories plans on sharing your personal information with a partner (e.g., when registering for a webinar jointly promoted with a partner), you will be given the opportunity to opt-out of the sharing of the information at the time of submission.

Tracking Technologies

We V.i. Laboratories and our marketing partners, affiliates, or analytics or service providers (including AdRoll, Google and HubSpot), use technologies such as cookies, beacons, tags, and scripts, to analyze trends, administer the website, tracking users’ movements around the website, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis.

We use cookies to remember users’ settings (e.g., to enable site personalization and pre-filled registration forms). Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our website, but your ability to use some features or areas of our website may be limited.

Third parties with whom we partner to provide certain features on our website or to display advertising based upon your web browsing activity also use Flash cookies and HTML5 to collect and store information. Various browsers may offer their own management tools for removing HTML5. To manage Flash cookies, please click here: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html

As is true of most websites, we gather certain information automatically and store it in log files. This information may include Internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.

We may combine this automatically collected log information with other information we collect about you. We do this to improve personalized marketing, analytics, and site functionality.

We partner with a third party ad network to either display advertising on our Web site or to manage our advertising on other sites. Our ad network partner uses cookies and Web beacons to collect non-personal information about your activities on this and other Web sites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking here (or if located in the European Union click here). Please note this does not opt you out of being served advertising. You will continue to receive generic ads.

Social Media Features and Widgets

Our Web site includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Links to Other Sites

Our Site includes links to other Web sites whose privacy practices may differ from those of V.i. Labs. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Web site you visit.


We post customer testimonials on our web site which may contain personal information. We do obtain the customer’s consent via email prior to posting the testimonial to post their name along with their testimonial. If you want your testimonial removed please contact us at privacypolicy@vilabs.com.

Public Forums

Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at privacypolicy@vilabs.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Protecting Your Privacy

We will take appropriate steps to protect your privacy. We will also take reasonable security measures to protect your personal information in storage. For example, access to personal information is limited to individuals needing such access to perform their job function. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at privacypolicy@vilabs.com.

Information Related to Data Collected through the CodeArmor Intelligence Service and the Trackerbird Software Analytics platform

Information Related to Data Collected for our Clients:

V.i. Labs collects information under the direction of its Clients, and has no direct relationship with the individuals whose personal data it processes. If you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the Client that you interact with directly. We may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the service agreements with our Clients.

Access and Retention of Data Controlled by our Clients:

V.i. Labs has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to the V.i. Labs’ Client (the data controller). If requested to remove data we will respond within 30 days.
We will retain personal data we process on behalf of our Clients for as long as needed to provide services to our Client. V.i. Labs will retain this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Your Feedback

If you wish to remove your personal information from our marketing files, modify your personal information or comment on our privacy policy, please send an email to privacypolicy@vilabs.com with the following subject line:


to remove you personal information from V.i. Laboratories’ marketing database. Please provide your name and address so we are sure to remove the correct information. You may also follow the unsubscribe instructions in each of the marketing emails you receive.

“Modify Personal Data”

to modify or request the deletion of your personal data. Please include your modifications in the body of the email. We will respond to your request for access within 30 days.

We will retain your information for as long as needed to provide you with the communications and services described above. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

“Comment on Privacy Policy”

to give V.i. Laboratories feedback on its privacy policy. You may also contact us via postal mail at V.i. Laboratories, 130 Turner Street, Building 3, Waltham, Massachusetts 02453, or you can email us at privacypolicy@vilabs.com ATTN: Privacy Policy.

V.i. Laboratories welcomes comments and questions on this policy. We are dedicated to protecting your personal information and will make every reasonable effort to keep that information secure. Due to the rapidly evolving technologies on the Internet, we may occasionally update this policy. All revisions will be posted to this site. If we make any material changes we will notify you by email (sent to the e-mail address you have provided) or by means of a prominent notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Please refer to this privacy policy for any questions of the use of CodeArmor Intelligence technology and Trackerbird Software Analytics.