Web Site Privacy Policy

Effective Date: 04/23/2013

Validate TRUSTe privacy certification

We self-certify compliance with:

US EU Safe Harbor

Your right to privacy is very important to V.i. Labratories (“V.i. Labs”). We recognize that when you choose to provide us with information about yourself, you trust us to act in a responsible manner. We believe this information should only be used to help us provide you with better service. This Privacy Policy covers our collection, use and disclosure of information we collect through our website: www.vilabs.com (the “Web Site”). and also in the applicable Code Armor Intelligence license agreement. Our collection, use and disclosure of information collected directly from our Clients through any of our customer support or customer services portals is governed by the license agreement we have with each Client.

The use of information collected through the publicly accessible portions of our Web Site shall be limited to the purposes set forth below.

V.i. Laboratories, Inc. has been awarded TRUSTe’s Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe’s Program Requirements including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe program covers only information that is collected through this Web site, www.vilabs.com. TRUSTe’s mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at privacypolicy@vilabs.com. If you are not satisfied with our response you can contact TRUSTe here.

V.i. Labs complies with the U.S. – E.U. Safe Harbor framework and the U.S. – Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union and Switzerland respectively. V.i. Labs has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view V.i. Labs certification, please visit http://export.gov/safeharbor.

Use of Personal Information

We do not share, sell or distribute your personal data with unrelated third parties, except under these circumstances or as otherwise outlined in this privacy policy:

  • Personal information may occasionally be transferred to third parties who act for or on behalf of V.i. Laboratories, for further processing in accordance with the purposes for which the data was originally collected or for purposes to which you have subsequently consented. For example, sometimes we may provide your Personal Data to a third party in order to handle communications on our behalf or to assist us in managing our software compliance or host our website.
  • We may share or transfer the information in our databases to comply with a legal requirement, for the administration of justice, to protect your vital interests, to take precautions against legal liability, or in the event of a corporate sale, merger, reorganization, dissolution or similar event.

Where appropriate, before disclosing Personal Data to a third party, we contractually require the third party to take adequate precautions to protect that data.

Collection of Personal Information

When you visit our Web site and access information you remain anonymous. However, when you engage in certain activities on this site, such as requesting product information registering for a live event, V.i. Laboratories may ask you to provide certain information about yourself such as your name, email address, phone number and address. We ask only for data that is adequate, relevant and not excessive for those purposes. When we ask you for personal information, we tell you the purposes for which we will process that data. Some of these purposes include the following:

  • We may contact you occasionally to inform you of new services we will be providing, or special offers, events or articles we think will be of interest to you.
  • In some instances we may provide you with the opportunity to register for webinars co-hosted by select partners with whom we may share the personal information you provide us so they my send you offers which may be of interest to you. If you do not want us to use your personal information for these purposes you may contact us at privacypolicy@vilabs.com.
  • We may send you requested product information and promotional material.
  • We may use your personal information for marketing purposes and market research.
  • We may use your personal information internally to help us improve our products and services and to help resolve any problems.

When you submit personal information to V.i. Laboratories, you understand and agree that V.i. Laboratories and its subsidiaries, affiliates and trusted vendors may transfer, store, and process your customer profile in any of the countries in which V.i. Laboratories and its affiliates maintain offices, including without limitation, the United States.

Tracking Technologies

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personal information you submit while on our site.

We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.

The use of cookies by our partners, affiliates, and service providers is not covered by our privacy policy. We do not have access or control over these cookies.

We employ and our third party advertising partner employs a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personal information.

We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns.

As is true of most Web sites, we use a third party tracking-utility partner gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.

Social Media Features and Widgets

Our Web site includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or

interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Links to Other Sites

Our Site includes links to other Web sites whose privacy practices may differ from those of V.i. Labs. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Web site you visit.


We post customer testimonials on our web site which may contain personal information. We do obtain the customer’s consent via email prior to posting the testimonial to post their name along with their testimonial. If you want your testimonial removed please contact us at privacypolicy@vilabs.com.

Public Forums

Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at privacypolicy@vilabs.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Protecting Your Privacy

We will take appropriate steps to protect your privacy. We will also take reasonable security measures to protect your personal information in storage. For example, access to personal information is limited to individuals needing such access to perform their job function. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at privacypolicy@vilabs.com.

Your Feedback

If you wish to remove your personal information from our marketing files, modify your personal information or comment on our privacy policy, please send an email to privacypolicy@vilabs.com with the following subject line:


to remove you personal information from V.i. Laboratories’ marketing database. Please provide your name and address so we are sure to remove the correct information. You may also follow the unsubscribe instructions in each of the marketing emails you receive.

“Modify Personal Data”

to modify or request the deletion of your personal data. Please include your modifications in the body of the email. We will respond to your request for access within 30 days.

We will retain your information for as long as needed to provide you with the communications and services described above. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

“Comment on Privacy Policy”

to give V.i. Laboratories feedback on its privacy policy. You may also contact us via postal mail at V.i. Laboratories, 130 Turner Street, Building 3, Waltham, Massachusetts 02453, ATTN: Privacy Policy .

V.i. Laboratories welcomes comments and questions on this policy. We are dedicated to protecting your personal information and will make every reasonable effort to keep that information secure. Due to the rapidly evolving technologies on the Internet, we may occasionally update this policy. All revisions will be posted to this site. If we make any material changes we will notify you by email (sent to the e-mail address you have provided) or by means of a prominent notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Please refer to this privacy policy for any questions of the use of CodeArmor Intelligence technology.